Compliance-first delivery
Run with confidence, around the clock
Keeping production healthy is a full-time job that rarely gets a full-time owner. Patches slip, backups go untested, alerts fire into a channel nobody watches, and the one person who knows the servers is on leave when the disk fills up. For most growing companies, hiring a 24/7 operations team in-house is neither affordable nor a good use of scarce engineers.
Our managed IT services start with an onboarding review of your estate — AWS, Azure, GCP or traditional servers — covering monitoring coverage, backup and restore, patch levels, access and documentation. We close the gaps, agree an SLA with response targets by severity, then take on day-to-day operations: monitoring and alert triage, OS and application patching, backup verification and restore tests, capacity planning and change management. Where the foundations need work first, our cloud infrastructure team fixes them; alerting and SLOs follow our SRE and observability practice.
You get a named team, written runbooks, monthly health and cost reporting, and a clear escalation path. Security events can be routed to our managed SOC and MDR service, and cloud spend and inventory stay visible through CloudMonitor. Nothing is a black box: access, scripts and documentation remain yours.
- 24/7 monitoring and incident response for managed clients
- Agreed SLA with response targets by severity
- Tested patch, backup and restore routines
- Monthly health, security and cost reports
- Runbooks and access that stay yours if you leave
What's Included
Everything you need, delivered by a senior, security-first team.
Monitoring & Alerting
Metrics, logs and uptime checks across servers, containers and cloud services, with alerts triaged by engineers.
Patch Management
Scheduled, tested OS and application patching with maintenance windows and rollback plans.
Backup & DR
Automated backups, periodic restore tests and documented disaster-recovery procedures.
Helpdesk & SLAs
Ticketed support with severity-based response targets and an escalation path to senior engineers.
Security Hygiene
Access reviews, vulnerability scanning and hardening, with escalation to our SOC when needed.
Reporting & Capacity
Monthly reports on incidents, changes, capacity trends and cloud cost, with recommendations.
What managed IT and cloud services actually cover
Managed services means handing the day-to-day running of your infrastructure to a team that is accountable for it: watching it around the clock, keeping it patched and backed up, responding when something breaks and continuously improving it. Our managed services focus on cloud and server infrastructure on AWS, Azure and Google Cloud, plus the Linux and Windows workloads, databases and web applications that run on it. Managed-service clients receive 24/7 support with response targets agreed in a written SLA.
When it makes sense to outsource operations
- Your engineers are being paged at night and product work keeps slipping.
- You have no reliable on-call rota, or it rests on one or two people.
- Patching, certificate renewals and backup checks happen “when someone remembers”.
- An auditor or enterprise customer wants evidence of monitoring, patching and tested recovery.
- You inherited infrastructure nobody fully understands.
What is included
| Area | What we do |
|---|---|
| Monitoring & alerting | Availability, resource, log and application health checks, tuned so alerts are actionable |
| Patch & vulnerability management | Scheduled, tested OS and package patching with emergency patching for critical vulnerabilities |
| Backup & disaster recovery | Automated, encrypted backups, agreed RPO/RTO targets and periodic restore tests |
| Incident response | Severity-based response, runbooks, communication and post-incident reviews |
| Security hygiene | Hardening baselines, access reviews, certificate and secret rotation |
| Cost & capacity | Regular reviews of spend, utilisation and upcoming capacity needs |
| Reporting | Monthly service report: incidents, changes, patch status, backups and recommendations |
How onboarding works
1. Discovery and reliability review
We document what you run, how it is deployed, where the single points of failure are and what is currently monitored and backed up. You get a written risk list, whether or not you proceed.
2. Stabilise
We close the urgent gaps first: missing backups, unpatched systems, expired certificates, unmonitored services and shared admin credentials.
3. Operate under SLA
Monitoring, on-call and runbooks go live, and the agreed response targets start. Changes follow a lightweight, recorded change process.
4. Improve continuously
Each month we recommend improvements — automation, right-sizing, resilience — rather than just keeping the lights on. Larger changes can be delivered through our cloud infrastructure or DevOps automation teams.
Managed services vs in-house operations
An in-house operations team gives you deep product context but is hard to staff around the clock. A managed service gives you on-call coverage and breadth of experience without hiring a full team. Many clients use a hybrid: their engineers own the application, we own the platform and the pager. If you only need extra hands rather than an outcome-based service, staff augmentation may fit better.
Tools and visibility
We use cloud-native monitoring (CloudWatch, Azure Monitor, Google Cloud Operations) alongside open tooling such as Prometheus and Grafana, or your existing platform. For multi-cloud cost, security and inventory visibility, clients can use our own CloudMonitor dashboard. For deeper reliability engineering — SLOs, tracing and error budgets — see SRE and observability, and for round-the-clock threat detection see our managed SOC and MDR service.
Common pitfalls
- Signing an SLA without a clear definition of what is in scope and what counts as an incident.
- Backups that are monitored for “success” but never restored.
- Alerting on everything, so real problems are lost in noise.
- No documented exit plan — you should always own your accounts, code and runbooks.
How Onboarding to Managed Services Works
Discovery
Inventory systems, access, monitoring, backups and known issues; agree scope and SLA.
Stabilise
Close critical gaps: monitoring coverage, backup tests, urgent patches, documentation.
Transition
Runbooks written, alert routing switched over and on-call handover completed.
Operate & Improve
Day-to-day operations under SLA, with monthly reviews and a rolling improvement backlog.
Frequently Asked Questions
Monitoring and alerting, patch and vulnerability management, backup and disaster recovery, incident response, security hygiene, cost and capacity reviews and monthly reporting. The exact scope is listed in the service agreement for your environment.
Managed-service clients get 24/7 support. Response targets are set per severity level in the SLA — critical production outages get the fastest response — and are agreed with you based on your environment and business hours.
Usually as a fixed monthly fee based on the size and complexity of the environment (number of servers, accounts, databases and applications) and the SLA level, after a one-off onboarding and reliability review. Cloud provider charges remain on your own accounts.
Yes. We onboard existing AWS, Azure, GCP and server environments with a documented discovery and reliability review, stabilise the urgent gaps, then operate it under SLA.
Always. Infrastructure runs in your cloud accounts, we access it with individual, auditable credentials, and documentation and runbooks are yours. If you leave, we hand everything over.
Book a free consultation. We scope your environment, propose an SLA level and run the onboarding review before the monthly service begins.
Ready to get started with Managed IT Services?
Book a free consultation — we'll map a secure, practical path forward.