Compliance-first delivery
Reliable message delivery, around the clock
The interface engine sits between every clinical and billing system you run. When it stalls, lab results stop reaching the EHR, admissions do not reach billing, and nobody notices until a clinician asks where a result is or claims start bouncing. Many engines were set up years ago by someone who has since left: channels are undocumented, error queues are full, alerts go to an inbox nobody reads, and upgrades keep getting postponed.
We take responsibility for the engine as a running service. For new environments we design and deploy it on hardened, HIPAA-aligned infrastructure with high availability and backups. For existing ones we start with a health check: channel inventory, error and queue review, performance, security, versions and documentation. Then we put proper operations in place — monitoring of channel state, queue depth and message latency, alerts routed to on-call engineers, documented procedures for reprocessing failed messages, and a change process for new interfaces. Channel work draws on our Mirth Connect specialists and broader HL7, FHIR and EDI integration team.
You get an engine that is documented, monitored and supported under an agreed SLA, with 24/7 coverage for managed clients, and a team that handles partner changes, upgrades and migrations off legacy engines. The same approach underpins connections to external exchanges in our HIE integration work.
- Engine design and deployment on hardened, HIPAA-aligned hosting
- Channel inventory, documentation and health checks
- Monitoring of channels, queues and latency with on-call alerting
- Error handling, retries and documented message reprocessing
- 24/7 managed support under an agreed SLA
What's Included
Everything you need, delivered by a senior, security-first team.
Engine Deployment
Install and configure Mirth Connect / Open Integration Engine with HA, backups and TLS.
Health Check
Review of channels, error queues, performance, security and version support status.
Channel Development
New feeds, routing and transformations built to a documented standard.
Error Handling
Retries, dead-letter queues, alerting and procedures for reprocessing failures.
Upgrades & Migrations
Version upgrades and migrations from legacy engines without interrupting live feeds.
Managed Support
On-call engineers, monitoring dashboards, change management and monthly reports.
Keeping clinical messages flowing, every hour of the day
An interface engine sits at the centre of a healthcare organisation’s data flows: lab orders and results, admissions, scheduling, billing, documents and device data all pass through it. When a channel stops, results do not reach clinicians and claims do not reach payers — often without anyone noticing for hours. Our interface engine service covers the setup, monitoring, troubleshooting and ongoing support that keep those flows reliable.
When you need interface engine support
- Your interfaces were built by a consultant or employee who has since left, and nothing is documented.
- Errors are discovered by clinicians or billing staff rather than by alerts.
- The engine runs on an old server, Java version or Mirth release.
- Your team has interface backlogs because the one person who knows the engine is overloaded.
- You are adding new partners, labs or locations and need capacity.
What the service includes
| Area | What we do |
|---|---|
| Engine setup | Install and harden Mirth Connect / Open Integration Engine, database, TLS and high-availability options |
| Channel development | New HL7 v2, FHIR, X12 and document interfaces, plus changes to existing ones |
| Monitoring and alerting | Channel status, error counts, queue depth, message latency, disk and certificate expiry |
| Error handling | Triage of failed messages, root-cause analysis, correction and reprocessing |
| Maintenance | Message pruning, database housekeeping, patching and version upgrades |
| Documentation | Interface catalogue, mapping specifications and runbooks |
| Support | Severity-based response under an agreed SLA, with 24/7 cover available |
How onboarding works
1. Discovery and handover
We export and review all channels, code templates, alerts and server configuration, and build an interface catalogue: what each channel does, its partners, volumes and owners.
2. Stabilise
We fix urgent issues first — failing channels, missing alerts, full disks, expiring certificates, unencrypted connections — and put channel configuration into version control.
3. Monitor and support
Alerts route to our support team, who triage and resolve issues and communicate with your staff and partners as agreed.
4. Improve
Recurring problems are fixed at source, duplicated logic is consolidated into code templates, and an upgrade roadmap is agreed.
Engine migrations
We migrate interfaces between engines and versions — for example from an older Mirth release to a current version or an open-source fork, or from other engines to Mirth — running old and new in parallel and comparing outputs before cut-over. The licensing options are explained on our Mirth Connect services page.
Common pitfalls
- Alerts sent to a shared mailbox nobody reads.
- Message stores never pruned, slowing the engine until it stalls.
- Fixes made directly in production with no record of what changed.
- Certificates and VPN tunnels expiring unnoticed.
Related services
New interface projects are delivered through our HL7, FHIR and EDI integration team, and connections to exchanges through HIE integration. The engine’s servers can be operated under our managed services. For background on the standards, read HL7 vs FHIR: A Practical Guide, and for infrastructure, Building HIPAA-Aligned Workloads on AWS.
Taking Over Your Interface Engine
Health Check
Inventory channels, review errors, performance, security and documentation.
Stabilise
Clear backlogs, fix failing channels and close urgent security gaps.
Instrument
Set up monitoring, alerting, runbooks and on-call routing.
Support
Ongoing operations, partner changes and upgrades under an SLA.
Frequently Asked Questions
It is middleware that receives, transforms, routes and delivers messages between healthcare systems — for example HL7 v2 results from a lab system into an EHR. Mirth Connect and its open-source forks are widely used examples.
Yes. We start with a documented handover: exporting and reviewing every channel, building an interface catalogue and fixing urgent reliability or security issues before taking on day-to-day support.
Yes. Support clients can choose business-hours or 24/7 cover, with response targets for each severity level agreed in the SLA.
As a monthly retainer based on the number of channels and engines, message volumes and the response times you need, after a one-off onboarding review. New interface development is quoted separately or drawn from an included allowance.
Yes. We plan the migration, rebuild or port channels, run old and new engines in parallel and compare outputs before cutting over, with a rollback plan.
Book a free consultation. We discuss your engine, interfaces and pain points, then propose an onboarding review and support plan.
Ready to get started with Interface Engine & Support?
Book a free consultation — we'll map a secure, practical path forward.