Compliance-first delivery
A security operations centre on tap
Attacks do not keep office hours, but most security teams do. Logs pile up in a SIEM nobody tunes, endpoint tools raise alerts that go unread over the weekend, and when something serious happens there is no agreed plan for who does what. Building a 24/7 SOC in-house means hiring and retaining analysts across shifts, licensing tooling and writing detections — out of reach for most small and mid-sized organisations.
Our managed SOC and managed detection and response (MDR) service plugs into the telemetry you already have: cloud audit logs, identity provider, endpoints, firewalls and key applications. We deploy or tune the SIEM, map detections to MITRE ATT&CK, and suppress noise so analysts focus on real threats. Alerts are triaged around the clock; confirmed incidents trigger agreed playbooks for containment, such as isolating a host or disabling an account, with escalation to your team. Proactive threat hunting looks for what rules miss. Hardening and access fixes that come out of incidents feed into our security and compliance work, and penetration testing validates that detections actually fire.
You get 24/7 coverage under an agreed SLA, monthly reporting on detections, incidents and trends, and logs and incident records that serve as evidence for ISO 27001, SOC 2 and HIPAA audits. For infrastructure operations alongside security, pair it with our managed IT services.
- 24/7 alert triage and monitoring for managed clients
- SIEM deployment, log onboarding and detection tuning
- Detections mapped to MITRE ATT&CK
- Agreed response playbooks for containment and escalation
- Threat hunting and monthly reporting with audit-ready records
What's Included
Everything you need, delivered by a senior, security-first team.
24/7 Monitoring
Round-the-clock triage of security alerts from cloud, identity, endpoint and network sources.
SIEM Engineering
Deploy or tune your SIEM, onboard log sources and build correlation rules.
Detection & Response
Investigation and containment actions under pre-agreed playbooks and escalation paths.
Threat Hunting
Hypothesis-driven hunts for activity that evades automated detection.
Incident Response
Coordinated containment, eradication and recovery, with a written incident report.
Reporting & Evidence
Monthly reports and incident records suitable for auditors and customers.
A security operations centre without building one
Attacks do not respect office hours, and most organisations cannot staff a team of analysts around the clock. A managed Security Operations Centre (SOC) gives you continuous monitoring and expert response as a service. Managed Detection and Response (MDR) goes further than alerting: analysts investigate, contain threats and guide recovery, rather than forwarding you a stream of alerts to interpret yourself.
SIEM, SOC, MDR, XDR — what is the difference?
| Term | What it is |
|---|---|
| SIEM | Technology that collects and correlates logs and raises alerts |
| EDR / XDR | Endpoint (and extended) detection tools that see and stop threats on devices and across sources |
| SOC | The people and processes that monitor, triage and investigate |
| MDR | A managed service combining tools and analysts that detect and respond, including containment |
When you need managed detection and response
- You have security tools generating alerts that nobody reviews outside business hours.
- Customers, insurers or frameworks such as ISO 27001, SOC 2 or HIPAA expect continuous monitoring and incident response.
- You run in the cloud and need visibility into identity and configuration attacks, not just endpoints.
- You cannot justify hiring, training and retaining a full in-house SOC team.
What the service covers
- Log sources — cloud control planes (AWS CloudTrail, Azure Activity, GCP Audit Logs), identity providers (Microsoft Entra ID, Google Workspace, Okta), endpoints, firewalls, email and key applications.
- Detection engineering — rules mapped to the MITRE ATT&CK framework, tuned to your environment to cut false positives.
- 24/7 monitoring and triage — alerts investigated by analysts, with severity and context.
- Response and containment — isolating devices, disabling compromised accounts and blocking indicators within pre-agreed authority.
- Threat hunting — proactive searches for activity that did not trigger alerts.
- Reporting — monthly reports on incidents, trends, coverage and recommendations.
Technology
We work with established SIEM and XDR platforms such as Microsoft Sentinel, Elastic Security, Wazuh and Splunk, and with leading EDR tools, choosing based on your environment, licensing and budget. Where you already own suitable tools, we build on them rather than replacing them.
How onboarding works
- Scoping — assets, log sources, critical systems, escalation contacts and response authority.
- Integration — connecting log sources and agents, verifying data quality.
- Baselining and tuning — learning normal behaviour and suppressing noise.
- Runbooks — agreed actions for common scenarios: phishing, compromised accounts, malware, cloud key exposure.
- Go-live — 24/7 monitoring with response targets defined in the SLA.
Common pitfalls
- Collecting every log without a detection plan, inflating SIEM costs.
- No pre-agreed authority to contain, so response waits for approvals at 3am.
- Ignoring identity and SaaS logs, where many modern attacks start.
- An incident response plan that has never been exercised.
Related services
Managed SOC is most effective alongside strong preventive controls from our security and compliance programme, regular penetration testing and well-run infrastructure under managed IT services. Monitoring evidence also supports ISO 27001 and SOC 2 audits. For AI-assisted security testing, see our sister platform SemperWise.
Onboarding to Managed SOC
Scope
Identify critical assets, log sources and response authority; agree SLA and escalation.
Onboard
Connect telemetry to the SIEM, baseline normal activity and tune initial detections.
Run Playbooks
Agree containment playbooks and test them in a tabletop exercise.
Monitor & Improve
24/7 operations, threat hunts and monthly reviews of detections and coverage.
Frequently Asked Questions
A managed SOC monitors and triages security alerts. MDR adds active response: analysts investigate and contain threats, such as isolating a device or disabling a compromised account, within authority you agree in advance.
Typically cloud control-plane logs, identity providers, endpoints via EDR, firewalls and network devices, email security and critical applications. Scope is agreed during onboarding based on your risks.
We work with platforms including Microsoft Sentinel, Elastic Security, Wazuh and Splunk, and with leading EDR tools. If you already have suitable tools we build on them.
Monitoring runs 24/7. Response targets are defined per severity in the SLA, with critical alerts escalated immediately to your named contacts.
As a monthly subscription based mainly on the number of users, endpoints, servers and log sources, plus a one-off onboarding fee. SIEM and EDR licensing is either included or billed separately depending on the tools chosen.
Book a free consultation. We review your environment, existing tools and obligations, then propose a scope, onboarding plan and quote.
Ready to get started with Managed SOC & MDR?
Book a free consultation — we'll map a secure, practical path forward.